Merced College
Business and Community Education


“The Customer Service Academy classes are dynamic, energizing, useful, and appropriate for all levels of employees. The program is designed to equip organizations with the professional customer service skills that are needed to suc¬ceed with both internal and external customers. UC Merced is committed to provide excellent customer service and the Customer Service Academy has provided a strategic base for continuous customer satisfaction.”

Yazi Navarro, Learning & Professional Development Manager
University Of California, Merced


“After going through and completing the Well-Being Institute, I feel more relaxed, rested and recharged. I learned many new skills I plan to implement in my daily and work life. These skills help me feel more productive, more connected, more centered and healthier overall.”

Leigh-Ann Thornhill, Merced College Librarian


“The Well-Being Institute helped me get to know myself a little better. I also learned how dependent I am on devices - which caused me to miss important interpersonal cues with my family and friends. I recommend this series of classes to anyone that wants to invest in themselves. You won’t be disappointed . . . you may even realize how happy you are!”

Donna Winchester Vice President of Human Resources, MERCO



Merced College
Business and Community Education

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630 W. 19th Street
Merced, CA 95340



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